I'm a technical writer offering an experience of over 13 years in the IT industry with writing documentation for domains ranging from RPA, ATM/POS transactions management, ERP, CRM, enterprise mobile applications, guest facing technologies, and embedded systems. Companies I have written documentation for include blue chip companies, such as Microsoft, HP, Teradata, and NCR.
- Creates end-user documentation, such as user guides, installation guides, administrator guides, release notes, run book, online help, along with data sheets and marketing collateral by interacting with software and testing engineers, solution architects, end users, and subject matter experts
- Creates templates, processes, style guides, training materials, and check lists for technical documentation
- Flexible with working in projects following different methodologies - agile and/or SDLC
- Manages documentation projects by providing estimates and deliverables to the stakeholders
- Has produced end-user documentation for blue chip companies, such as Microsoft, Hewlett Packard, and NCR Teradata
- Organizes and completes writing assignments according to standards in terms of clarity, conciseness, style, and terminology
- International exposure (of working offshore) with teams from various nationalities and geographical locations
- Keenly involved in the recruitment, selection, orientation, training and mentoring of technical writers